FAQs - Shopping and Shipping

Yes - we ship to almost every country in the world, with the exception of Afghanistan, Cuba, Iraq, Libya, North Korea, Somalia, Syria, Zambia. Please note, however, that we cannot be responsible for failures in shipping, and if your country's mail system is unreliable, we recommend using a Shop and Ship service.

Estimated Delivery Times are:

Saturdays, Sundays, UK Bank Holidays and Holiday/Festival and Religious Days in all countries of delivery are not considered working or business days. The day of dispatch is not included in delivery estimates.

You can calculate your delivery/shipping costs on the Shopping Cart page (the icon in the top right corner) before checkout, using the Shipping Rates Calculator. Enter your address to find out the cost of shipping.

Yes - for full details see our Delivery and Returns Page.

If you place another order on the same day, and before our shipping deadline of 15:00 (UK time) Monday to Friday, and let us know immediately using our Contact Form, including all the order numbers, we will do our best to combine the orders in a single package.

EarBuddies are supplied only through our Online Store.

Use the drop down currency options at the top of the website to show guideline prices in a variety of currencies. If your currency is not included in the dropdown menu on the website, then you may wish to use an external currency calculator to calculate the cost. Once you have added what you need to your Shopping Cart, enter your address in the Shipping Calculator on the Shopping Cart page and the total cost, including shipping, will be calculated. You will check out in GBP £ sterling. Your card is charged in your own currency at the rate applicable on the day. You can review all the details in the checkout process, before finalising the order and entering your payment details.

You will receive an email with tracking information as soon as your item is shipped. All shipments are tracked within the UK and to the international delivery entry point in the destination country. If your destination country offers a tracking service then you should be able to track the progress of your goods within this country using your tracking number and the tracking facility of your destination country’s postal service (see FAQ below).

You can find your tracking number in the shipping confirmation email (sent once your order has been dispatched). If your destination country offers a tracking service then you will be able to track the progress of your goods within this country using your tracking number (links in the table below, if available).

All our shipments are sent First Class using Royal Mail which is usually fast, secure and efficient. The Royal Mail International Delivery Service uses the postal service of the delivering country; that is the service that delivers your daily mail. From the international delivery entry point within the destination country, the package is in the hands of your national postal service, and we hold no sway over them.

Goods entering international Customs terminals may be subject to general delays, as well as specific checks, and we are not able to influence these. If you wish to chase the status of your order, contact your national postal service and/or customs, they should be able to track your goods within the destination country using their internal systems.

The tracking facilities for some of our frequent shipping destinations are listed below:

We make every effort to allow as many customers as possible worldwide to purchase EarBuddies products. We hold no sway, however, over the Customs handling in individual countries, or the processing of international packages in the country of delivery. If you order using our standard delivery option, but the postal system in your country is unreliable, then in most cases the goods will arrive safely, albeit sometimes a little late. However, EarBuddies cannot be held responsible for delays or non-deliveries.

If you want to be certain of a successful delivery, we recommend that you purchase through a Shop and Ship system. Some of our customers use www.ShopandShip.com. Click here to see a tutorial on how Shop and Ship works.

If you are worried about shipping delays, we would always strongly recommend the Premium Pack, so you have everything you need, and you aren’t caught out by shipping delays if you need to order additional supplies.

All our shipments are sent First Class using Royal Mail which is usually fast, secure and efficient. Although courier delivery seems like a faster option, in our experience the goods are much more likely to be held in Customs, even with all the correct documentation.

If your country's mail system is unreliable, we recommend using a Shop and Ship service, such as Aramex. Some of our customers use www.ShopandShip.com. Click here to see a tutorial on how Shop and Ship works.

It is most likely that your bank has refused to allow transactions on a foreign website (Ear Buddies Ltd is based in the UK). Contact your bank / credit card provider to ask them to authorise the transaction, and then try again. Alternatively, you can try a different card or use PayPal.

It is your responsibility to provide the correct address; this includes providing a PO Box where one required is by your country’s postal service (specifically United Arab Emirates (UAE) and Qatar), and avoiding using a PO Box address if shipping to the country uses the Royal Mail International Signed Service, and International Tracked & Signed Service, and there will not be anyone present to sign for the item (you can find out which Royal Mail service is available in your country by using the ‘Shipping Rates Calculator’ on the ’Shopping Cart’ page).